5 October 2026 — Faster connects, AI calling hours, Reset daily switch
AI Texting, AI Memory and a new Inbox
AI Texting. An AI text agent replies to leads in seconds, answers from your own knowledge, books on your real calendar, follows up inside their legal hours and hands off to your team. Start in Suggest, then switch to Autopilot. Set it up.AI Memory. One profile of each person from every text, email and call, shared by your text and voice agents and shown in the Inbox. Off until you turn it on; export any time. Learn more.Inbox. One Inbox in the dialer and the dashboard, with:
- templates;
- a “waiting 12 min” timer on unread leads;
- starred conversations;
- Send later, which stays inside the lead’s legal hours;
- team notes in the conversation;
- select several conversations at once;
- emoji;
- assign an owner;
- tags, pipeline, disposition, appointments and workflows in the contact panel.
Transfer Lines
Pick who rings in each wave. A new ring option, You pick each wave, lets you
put each person in wave 1 to 5. Your best closers ring first; if nobody presses 1,
the next wave rings. How to set it up.
Calling
Faster connects. A quick “hello” now connects the rep in about 2 seconds.
Before, a short hello could wait up to 10 seconds. Voicemail detection is just as careful.AI calls follow do-not-call and calling hours. Calls outside hours wait for
the lead’s next allowed time. A lead who asks for a call can get one right away.
See AI Calls: Calling Hours & Call Requests.Do not contact by channel and STOP. STOP turns texts off, and START turns them
back on. See Do Not Contact & STOP.Reset daily is a switch. It’s in the dialer’s left panel under Text if missed,
and it’s off unless you turn it on.Connect % can’t go over 100%. It compares the leads you dialed with the ones you talked to.Buying several numbers at once now saves every number. Saving your Twilio
settings again no longer removes your numbers.
4 October 2026 — Transfer Lines, Do not contact, call sentiment
Calling
Transfer Lines. A team line for live transfers from AI agents and reps. It
rings your reps in waves, plays a short whisper, connects the first to press 1,
and runs a fallback so the caller is never hung up on. See
Transfer Lines.Do not contact per channel. All, Calls, Texts and Email switches on every
conversation. A STOP reply turns texts off automatically.Call sentiment. History shows Positive, Neutral or Negative for each
answered, recorded call, with a filter and a CSV column.Inbound calls. An unanswered forward to a rep’s cell now reaches your AI
agent or voicemail instead of ending the call.
28 September 2026 — Inbox in the dialer, texting lines
Texting
An Inbox inside the dialer. One row per contact, the whole conversation
(texts and emails) on click, unread dots and a count on the tab, replies live.
Reps answer without leaving the dialer. See Inbox.Texts no longer follow the rotating caller ID. Each lead is texted from one
number, and replies go to the rep who owns the conversation. Route a number to
a rep to give them their own line. See
Texting lines.Do Not Text is enforced everywhere. A contact marked Do Not Text can’t be
texted from the dialer, the Inbox, Messages or an AI assistant. Automations
already respected it.Emails go out as your rep, from your own domain. Verify your domain once
under Settings → Email Setting, and lead emails come from
maria@yourcompany.com with replies straight to her. Until then, replies to
lead emails go to the rep instead of a platform mailbox. See
Send from your own domain.Texting lines, all on one page. Settings → Texting lines lists every
number that can text, Beam and Twilio, with who texts from each, and says why
the rest can’t. See Texting lines.Calls in the Inbox. Each conversation now shows the calls too, with how
they ended, Play for the recording and Show transcript. See
Inbox.Connect Beam in three clicks. Beam numbers become texting lines
automatically, and you choose who texts from each one. See
Connect Beam.AI assistants can check your texting setup and work the Inbox. See
Texting & Inbox with your AI assistant.
28 September 2026 — missed-answer message, transcripts, ChatGPT plan
Calls, compliance and AI
People who answer with no rep free hear your message, not your voicemail.
They used to sit in silence and then hear your campaign’s sales voicemail. Now
they hear your own short message, can press 9 to stop future calls, and go to
the top of your callbacks. Write yours under Dialer → Missed-Answer Message.
See Missed-Answer Message.Every answered call keeps its transcript and a summary. Read them, play the
recording and copy the transcript from Reports → Calls, or download your
whole history with transcripts included. Calls from 25 September onward.
See Call Reports.Recordings appear in GoHighLevel on the call in each contact’s
conversation, for every client with GoHighLevel connected.Automations: decide what happens after each disposition. In the dialer’s
new Automations tab, pick a ready-made follow-up for each disposition (a
text after a voicemail, a nurture after no answer, a confirmation after an
appointment) and edit the words. The contact screen now shows dispositions
first. See Automations.Build with your own ChatGPT plan. Connect Codex once and ask it to write
agent prompts, build workflows or pull your numbers, at no extra AI cost.
See Use your ChatGPT plan with AI Sync.
22 September 2026 — dialer reporting rebuilt
Reporting and pacing
The Dialer dashboard now shows what happened to every single dial.
“No Answer” used to be one bucket holding several very different outcomes. It is now split into outcomes that never overlap and always add up to your dial count exactly: connected, answered with no rep, voicemail, screened, no answer, declined, rep hung up first, bad number, busy and carrier problems.Three of those are money you can act on the day you see them. Declined means people are actively rejecting the call, usually a caller ID problem rather than a rep problem. Rep hung up first is pacing. Bad number is spend on numbers that do not exist. See Dialer Performance.Three numbers were corrected.
Average talk time now counts every conversation rather than only calls over 30 seconds, so it reflects the real floor instead of a flattering subset. Connect rate now counts voicemail-answered dials in the denominator, because a dial that reached a machine is still a dial. The daily chart now counts outbound calls only, bucketed in your own time zone rather than the server’s — an evening call no longer lands on the next day’s bar.Your connect rate may read slightly lower than before. It was previously overstated; nothing about your calling changed.Screened calls are their own outcome.
iPhone and carrier screening is no longer folded in with voicemail. A screened call means a handset answered on the lead’s behalf and that person may still call you back, which is a different situation from an answering machine. Neither is ever counted as a conversation. See iPhone and carrier screening.The leaderboard moved into the Dialer section.
Ranking reps is a dialer question and it was sitting one tab away from the numbers it ranks on. Sort by connects, dials, connect rate or talk time, and export the whole thing as CSV. A rep under 10 dials shows a dash rather than a percentage and cannot top a rate-based sort.Predictive pacing for live reps is available.
The engine paces a shared list across your floor instead of each rep choosing their own lines. It needs at least two reps online, holds itself well under the 3% abandonment limit, and takes two deliberate steps to switch on so nothing goes live by accident. See Predictive pacing.
15 September 2026 — call handling and recordings
Call path
A second incoming call can no longer interrupt a live one.
While you are on a call, or one is already ringing for you, another incoming call is passed to an AI agent or voicemail instead of ringing through.You may see a call ring and then stop. That is the system protecting the conversation you are already having. Check Callbacks and voicemail — the caller is not lost. Previously a second caller could take over a live call, leaving a rep talking to a different person mid-conversation.The Callbacks banner now says what actually happened.
Instead of always claiming you were on another call, it states the real reason:
- They picked up — you were already on a call
- They answered at the same time as another lead
- They answered but no one was on the line
- They answered but the call did not reach you
Not yet proven in the field. This release is deployed and healthy, but no live rep call has exercised the new inbound protection, the recording download or the Didn’t Answer fix at time of writing. Report anything that behaves differently from the above.
14 September 2026 — booking, recordings and pipeline
Booking and pipeline
Book from the live call screen. Choose a GoHighLevel calendar and a time without leaving the call. Every slot shows the date as well as the time.A booking status you can trust. The screen reports pending, confirmed, needs review, or back on the list. Only “Confirmed by GoHighLevel” means the appointment exists.Booked leads leave the dial list and move to an Appointment Set stage in their pipeline. Calling them from the keypad to confirm does not put them back.Every pipeline has an Appointment Set stage.Call recordings can be delivered into GoHighLevel, where they appear on the contact’s conversation. Enabled per client.Talk time past 24 hours no longer resets to zero.History search accepts a phone number typed any way — dashes, spaces,
+1. If nothing matches it widens to 90 days and says so.Known limitations
Worth knowing before you rely on something.Dashboard statistics are still being refined
Dashboard statistics are still being refined
Some counts read higher than they should — connect rate in particular. Use the dashboard for trends and the call history for what actually happened on a given call. This is being worked on.
Everyone with dialer access sees company-wide statistics
Everyone with dialer access sees company-wide statistics
Reps are not currently walled off from each other’s numbers. Being addressed separately.
Transcription is an aid, not a record
Transcription is an aid, not a record
The live transcript helps you follow a conversation. It is not exact, and its accuracy has not been measured on real call audio. The recording is the source of truth.
Warm transfer to an external phone
Warm transfer to an external phone
Under investigation. Do not rely on it for a client workflow yet.