> ## Documentation Index > Fetch the complete documentation index at: https://docs-old.aisync.link/llms.txt > Use this file to discover all available pages before exploring further. # Profile > Complete guide to creating and managing 10DLC profiles for compliant A2P messaging with dual provider support 10DLC Profile Dashboard - Complete profile management interface Create and manage your business profiles for compliant Application-to-Person (A2P) messaging across both Plivo and Twilio providers. Your 10DLC profile serves as the foundation for all messaging operations, ensuring regulatory compliance and optimal deliverability. ### ๐Ÿ“Š Dashboard Overview The 10DLC Profile dashboard gives you a clear, tabular view of all your business profiles and their compliance status. Below is a representative screenshot of the dashboard interface: **Profile Table Columns:** * **Profile Alias**: Internal friendly name for your profile (e.g., "Company MainProfile", "Demo Test") * **Company Name**: Your business's legal name (must match registration) * **Customer Type**: Select between "DIRECT" (registered business) or "RESELLER" * **Entity Type**: Legal structure, such as "PRIVATE", "GOVERNMENT", etc. * **Industry**: Select the industry classification for your business (e.g., "PROFESSIONAL") * **Rizz Dial Status**: Displays the integration status of your profile with Rizz CMS, indicating if it's linked (toggle or icon). * **Created At**: Date and time the profile was created * **Action**: Options to edit or delete a profile (with confirmation) **Twilio Status Indicators:** * ๐ŸŸข **Active**/**Approved**: Profile active and messaging enabled * ๐ŸŸก **Pending**: Awaiting review by carrier * ๐ŸŸ  **In Review**: Profile is under carrier examination * ๐Ÿ”ด **Twilio Rejected**: Carrier denied the profileโ€”review the provided feedback before resubmitting * โšซ **Disabled**: Profile deactivated; messaging blocked *Note: Use the "Add Profile" button to create a new 10DLC profile. Use the red "Cancel" button in Actions to remove the draft profile before completion.* For complete transparency, the dashboard also lists the total number of profiles and supports sorting by any field. ## โž• Creating a New 10DLC Profile ### ๐Ÿšช Step 1: Access Profile Creation 1. Navigate to **Setup > 10DLC > Profile** 2. Click the **"Add Profile"** button 3. The system will display the profile creation form Add 10DLC Profile Form ### ๐Ÿ“ Step 2: Complete Profile Information **Core Profile Details:** Basic Profile Information Form | Field | Description | Requirements | Example | | - | - | - | - | | **Profile Alias**\* | Internal reference name | 3-50 characters, unique | "Main Business Profile" | | **Company Name**\* | Legal business name | Exact match to registration | "Volt Tech Solutions LLC" | | **EIN**\* | Federal Tax ID | 9 digits (XX-XXXXXXX) | "12-3456789" | | **Customer Type**\* | Business classification | Select from dropdown | "DIRECT" or "RESELLER" | | **Entity Type**\* | Legal structure | Must match documentation | "PRIVATE", "PUBLIC", "GOVERNMENT" | **EIN Format Validation:** The system automatically validates EIN format and checks against IRS databases. Use format XX-XXXXXXX or XXXXXXXXX (9 digits total). **Critical Accuracy:** Company name and EIN must exactly match your business registration documents. Mismatched information is the #1 cause of profile rejections. **Industry Classification & Business Information:** Business Details and Industry Form | Field | Description | Impact on Approval | Best Practices | | - | - | - | - | | **Plivo Industry**\* | Primary business vertical | Affects approval speed | Choose most specific category | | **Twilio Industry**\* | Secondary classification | Provider-specific optimization | Can differ from Plivo industry | | **Website**\* | Company website URL | High - validates legitimacy | Ensure site is live and professional | | **Business Registration ID**\* | Official business identifier | Required for verification | Use primary registration number | | **Business Type**\* | Detailed business structure | Affects compliance requirements | Match legal documentation exactly | **Industry Selection Guidelines:** * Technology/Software * Healthcare * Financial Services * Education * **Approval Time:** 2-3 days * Retail/E-commerce * Professional Services * Real Estate * Manufacturing * **Approval Time:** 3-5 days **Website Requirements:** Your website must be live, professional, and include complete contact information. The system will automatically verify website accessibility during submission. ## ๐Ÿ“ Profile Address & Contact Details ### ๐Ÿ  Address Information Section Address Details Form **Required Address Fields:** | Field | Description | Validation Rules | Example | | - | - | - | - | | **Customer Name**\* | Business name for address | Must match company name | "Volt Tech Solutions LLC" | | **Street**\* | Primary street address | No PO boxes, must be physical | "123 Business Ave" | | **Street Secondary** | Additional address info | Optional | "Suite 100, Floor 2" | | **City**\* | Business city | USPS verified | "San Francisco" | | **State**\* | Business state | Valid US state | "California" | | **Postal Code**\* | ZIP code | 5 or 9 digit format | "94105" or "94105-1234" | | **Country**\* | Business country | Default: "US" | "United States" | ### ๐Ÿ‘ค Authorized Contact Details Authorized Contact Details Form **Contact Information Requirements:** | Field | Purpose | Requirements | Tips | | - | - | - | - | | **First Name**\* | Primary contact person | Legal name, must be authorized | Use CEO, COO, or authorized agent | | **Last Name**\* | Contact surname | Must match government ID | Ensure spelling accuracy | | **Email**\* | Business email address | Business domain preferred | Use monitored email address | | **Title**\* | Contact's position | Business-appropriate title | "CEO", "Operations Manager" | | **Job Title**\* | Specific role | Select from dropdown | Choose most appropriate option | | **Phone**\* | Business phone number | Valid 10-digit US number | Use main business line | ### โ„น๏ธ Additional Business Details Additional Business Details Form **Supplementary Information:** | Field | Description | Impact | Requirements | | - | - | - | - | | **Call Type**\* | Primary messaging use case | Affects approval category | Select from approved list | | **Call Per Month**\* | Expected message volume | Determines tier assignment | Realistic estimate required | | **Employee Count**\* | Company size indicator | Trust score calculation | Current employee count | | **Stock Symbol** | Public company identifier | Optional for public companies | NASDAQ/NYSE symbol | | **Stock Exchange** | Trading exchange | Required if stock symbol provided | Select appropriate exchange | | **Alt Business ID** | Additional identifier | Optional verification | DUNS, LEI, or other ID | | **Alt Business ID Type** | ID classification | Required if Alt ID provided | Select appropriate type | | **EIN Issuing Country** | Tax authority country | Default: "US" | Country of tax registration | ## โœ๏ธ Editing Existing Profiles ### โš™๏ธ Profile Edit Interface Edit 10DLC Profile Form **Edit Capabilities:** * **Basic Information**: Update company details and contact info * **Business Details**: Modify industry classifications and website * **Address Updates**: Change business address and contact details * **Additional Information**: Update volume estimates and identifiers **Edit Restrictions:** * **EIN Changes**: Requires new profile creation * **Company Name**: Major changes need re-verification * **Entity Type**: Cannot be changed after approval * **Provider Settings**: Read-only after initial setup Edit 10DLC Profile Additional Fields **Additional Editing Options:** * **Contact Details**: Modify business phone numbers and email addresses. * **Brand Information**: Change profile display name and public-facing details. * **Industry Classification**: Update NAICS or SIC codes for your business. 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